Pilot support
Pilot Help & FAQ
Use this page during the controlled pilot for support expectations, known limitations, and the fastest way to report issues.
Who is this pilot for?
The first pilot is focused on invited learners, with parent and teacher portal access enabled for observation and feedback where needed.
Which devices and browsers are supported?
We support current versions of Chrome, Edge, Safari, and Firefox on modern laptops, tablets, and recent mobile devices.
How do I report a bug or confusing step?
Use the in-product feedback button on any signed-in page. Include what you expected, what happened, and the page where you saw it.
What response time should I expect?
Pilot feedback is triaged daily. Issues that block studying or account access are prioritised first, followed by workflow friction and improvement ideas.
What are the known pilot limitations?
Coverage outside the current supported subjects remains limited, AI support is still being tuned, and account deletion/export requests are handled through support rather than self-serve settings.
Support channels
- • Product issues and access problems: info@syllabixai.com
- • Privacy, account export, or deletion requests: info@syllabixai.com
- • In-app pilot feedback: use the feedback button while signed in